7 Tips for Excellent Customer Service

A good salesperson can sell to anyone once, but it will be your approach to customer service that will keep them coming back. Improving customer service and working on customer engagement are business’ best defense against the increased competition that a recession causes. Our newsletter, The Cutting Edge is focused on customer service this month. Here is a sneak peek at the 7 tips for excellent customer service.

1. Most importantly, the quality of customer service cannot exceed the quality of those who provide it. Your machines or processes don’t give good customer service, your employees do. Hiring and retaining quality employees is the most essential key to making your customers happy. Realize that the way your people are treated dictates the way your customers will be treated.

2. Know your customers. Get to know their expectations so that you can assist them in meeting their needs. Understand what is important to them and continually ask if what you are doing is what your customer would appreciate.

3. Anticipate problems before they happen. In case something goes wrong, have a plan of action ready. Let your customers know what you plan to do if unforeseen circumstances arise so that they know they’re your top priority.

4. Be flexible. Show your customers that you are willing to put forth the extra effort to ensure they are satisfied. Go the extra mile whenever possible and you will certainly reap the benefits. Recently, one of our customers was given a strict deadline to finish a project that seemed impossible. Our newsletter explains how we were able to help.

5. Make sure that your customers know who you are. It is your job to educate your customers on how you can help them and what services or products are offered. Convey your strengths and how they set you apart from the competition.

6. Don’t let them get away. Communication is key to maintaining a lasting relationship so let your customers know that you haven’t forgotten about them. Show them how valuable they are by keeping in touch.

7. Make your customers a part of your service improvement. Actively seek feedback so that you can better understand what improvements your customers would like to see. Click here for a link to Wolverine Machine's customer satisfaction survey.

The Cutting Edge is available on our website if you would like to learn more about customer service. This month's issue features expert advice on how to choose the right supplier, implementing a customer service philosophy, and a quiz to find out if you're a customer service master!

New Miyano LZ-01R Brochure

After the overwhelming response from the release of our water jet brochure, we have decided to create another brochure focused solely on the Miyano LZ-01R automated chucking lathe.

Featuring self loading/unloading capabilities, which eliminates hand loading, the LZ-01R can process parts quickly. In addition, since the parts are robotically loaded, the accuracy and repeatability of the machine is far superior to any hand loaded lathe. Here at Wolverine Machine we use only the best machining technologies and equipment, including the Miyano LZ-01R, to provide you parts that are accurately and efficiently produced to save your organization time and money. To learn more about what the LZ-01R can do for you, please click the link below.

Miyano LZ-01R Capabilities

How Water Jet Cutting Saves You Money

Wolverine Machine houses two of the largest water jet cutting tables in the Midwest, capable of handling complex and intricate parts with tolerances of +/- .003” for virtually any material. These machines have allowed us to greatly expand our capabilities and services offered. The breadth and thickness of materials that can be cut using the water jet cutting process give it a distinct advantage over processes such as laser cutting and traditional machining.

Companies from all industries are turning to water jet cutting for fine detail, clean edges, and less waste. When using water jet cutting, there is no distortion, fraying, cracking, splintering, or slag, and since no heat is involved, the material will not have any “heat affected zones” that can become very problematic. We also use part nesting before the cutting process which optimizes material, reduces scrap, and saves you money. On top of that, Wolverine Machine recycles 100% of the water and 100% of the abrasive used, which brings waste to virtually nonexistent.

The applications for water jet cutting are innumerable, as well as the materials that can be used. Therefore, we have created a brochure solely focused on the benefits and abilities of our water jet cutting machines. It is loaded with information on how the process works and how it can save you a lot of time and money. If you would like to learn more about our water jet cutting machines, click on the link below to view our brand new brochure.

Water Jet Cutting Capabilities

The Cutting Edge Debut

Wolverine Machine Products has launched a new e-newsletter, The Cutting Edge! The publication addresses issues such as safety, quality, employee relations, and many other factors needed for organizational success. Subscribers will also get current industry news, new product announcements, company-specific updates, and expert advice on best practices.

The first issue, which released on March 4th, covers a variety of topics with emphasis on quality in manufacturing. There is information regarding cost versus price when outsourcing, 14 points for total quality management, and a section highlighting Wolverine Machine’s addition of a new Zeiss CMM. There is also an exercise for subscribers to get started on “thinking outside the box” when it comes to quality management.

The Cutting Edge will be delivered free of charge to those who sign up from Wolverine Machine’s website. To view the debut issue, click here.